1. Information We Collect

Optibiz Solutions Inc. ("Optibiz," "we," "us," or "our") collects information that helps us deliver reliable logistics, transportation, and trade services to businesses across North America and, increasingly, the GCC and Middle East. The categories of information we may collect include:

Information you provide directly

• Contact details such as name, company name, job title, phone number, and email address
• Shipment and freight details, including origin, destination, cargo type, and volume
• Billing and account information provided when you request a quote or engage our services
• Any correspondence you send us, including emails, quote requests, and support inquiries

Information collected automatically

• Device and browser information, including IP address and general location
• Usage data such as pages visited on optibizsolutionsinc.com and time spent on the site
• Cookie and analytics data described further in Section 8 below

2. How Information Is Collected

We collect information when you interact with our website (for example, submitting a quote request or contact form), when you communicate with our team by phone or email, when you enter into a service agreement with us, and automatically through cookies and similar technologies as you browse our site.

3. How We Use Your Information

We use the information we collect to operate as a genuine partner in your business's logistics and trade needs. Specifically, we use your information to:

• Prepare quotes, coordinate shipments, and fulfill Last-Mile Delivery, B2B Logistics, Import & Export, and Trading Services
• Communicate with you about your account, shipments, or inquiries
• Improve our website, services, and internal operations
• Meet legal, customs, and regulatory obligations connected to cross-border trade
• Send you service updates or, where you've agreed, occasional business communications

4. How We Share Information

We do not sell your personal information. We may share information with:

• Carriers, customs brokers, and logistics partners as necessary to fulfill your shipment or trade transaction
• Service providers who support our operations, such as IT hosting and payment processing, under confidentiality obligations
• Regulatory or governmental authorities where required by law, including customs and border authorities
• A successor entity in the event of a merger, acquisition, or sale of business assets

5. Data Security

We apply reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we work to maintain safeguards appropriate to the sensitivity of the information we hold.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting obligations related to cross-border shipping and trade documentation.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or request deletion of the personal information we hold about you, and to object to or restrict certain processing. As a Canadian company, Optibiz handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). To exercise any of these rights, contact us using the details in Section 12.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your experience. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

9. International Operations

Optibiz operates across North America and is expanding trade partnerships across the GCC and the Middle East. As a result, your information may be processed or transferred in connection with shipments or trade activity that crosses international borders, in accordance with applicable law.

10. Children's Privacy

Our services are directed to businesses, not children. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was most recently revised.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@optibizsolutionsinc.com
• Phone: +1 778 345 9911
• Address: 9300 Parksville Dr, Richmond, BC, Canada